Unplanned situations are bound to come up while hosting an experience. Hear tips from fellow hosts and members of Airbnb’s Community Support Team on how to navigate them so you can still deliver 5-star experiences no matter what comes your way. **Click CC on lower right hand of the video player to access subtitles for 12 languages** For more information visit the Experience Resource Center: https://www.airbnb.com/experience-hosting/resource-center